Terms of Use

Welcome

FlexReserv™ is a subscription protection program offered by Flexible Company. By purchasing or using FlexReserv™, you agree to these Terms and Conditions.

1. Program overview

FlexReserv™ provides additional protection for reservations, appointments, and delivery orders. It is not insurance.

2. Eligibility and automatic enrollment

To be eligible for FlexReserv™, the user must meet the following criteria.

2.1. Registered user

The individual must be a current registered user of FlexReserv™, having completed the registration process and maintaining an active account.

2.2. Automatic enrollment

If you purchase FlexReserv™ and are not a registered user, we will create an account for you to manage your FlexReserv™ subscription, subject to our Privacy Policy and these Terms and Conditions. You will be notified of this account creation and may manage or delete it at any time.

2.3. Enrollment in FlexReserv™

The user must be actively enrolled in FlexReserv™. Enrollment is confirmed when the user purchases and is charged for a monthly or annual subscription.

2.4. Automatic renewal and cancellation

Your FlexReserv™ subscription will automatically renew at the end of each monthly or annual subscription period, and you authorize Flexible Company to charge your payment method on file the then-current subscription fee at each renewal unless you cancel before the renewal date. The subscription fee, billing frequency, and renewal terms will be clearly disclosed to you before you purchase. For annual subscriptions, we will send you a reminder at least 30 days before the renewal date. You may cancel at any time through your account settings or by emailing support@flexreserv.com, and cancellation will take effect at the end of the then-current subscription period. Except as provided in Section 7 or as required by applicable law, subscription fees are non-refundable.

3. Non-insurance

FlexReserv™ is a voluntary protection service and is not insurance. Flexible Company does not underwrite or transfer risk and is not licensed as an insurer. Any refunds provided underFlexReserv™ are discretionary and are not guaranteed benefits.FlexReserv™ is intended to provide additional assurance and support for your reservation, appointment, and delivery experience.

4. Effective date and activation of plan

FlexReserv™ protection becomes effective on the date and time of purchase and must be in effect prior to purchase for protection to be in effect ("Effective Date").

5. Terms and conditions of Flexible Company

Your use of FlexReserv™ is subject to the Privacy Policy and Terms and Conditions of Flexible Company.

6. Pricing and subscription changes

Flexible Company reserves the right to update the pricing forFlexReserv™ upon 30 days' prior notice to the user. Prices for our services may change periodically, and Flexible Company does not provide price protection or refunds in the event of a price reduction or promotional offering.

7. Cancellation policy

Flexible Company has the right to cancel any user's account and/or FlexReserv™ subscription at its sole discretion, upon reasonable notice to the user. This may occur for reasons including, but not limited to, breach of these Terms and Conditions, misuse of the service, or account inactivity. In the event of cancellation by Flexible Company, users will receive a pro-rata refund of any prepaid subscription fees for the remaining unused period, unless the cancellation is due to the user's breach of these Terms and Conditions, misuse of the service, account inactivity, or fraud or abuse as described in Section 13.

8. Exclusions and limitations

FlexReserv™ comes with certain exclusions and limitations that affect the benefits, which are described in these Terms and Conditions and on our website. These exclusions and limitations are subject to change at Flexible Company's discretion, and any material changes will be communicated to users. Users are encouraged to review this information regularly to stay informed about their plan.

8.1. Monthly maximum refund

Participants are eligible for a maximum refund amount of $100 in a calendar month.

8.2. Annual maximum refund amount

The maximum refund amount a participant can receive in a single calendar year is $500.

9. Claims process and eligibility

For a claim to be considered for a refund under FlexReserv™, the following conditions must be met. Meeting these conditions does not guarantee a refund, and all refunds remain subject to Sections 3 and 8.

9.1. Submission timeline

Members must initiate a claim within 2 days of canceling the appointment, reservation, or service. Supporting documentation is not required to initiate a claim. Members must submit required documentation, including receipts or proof of the cancellation charge, within 7 days after initiating the claim. Claims initiated, or documentation submitted, after these periods will not be considered for a refund.

9.2. Eligible third-party services

The purchase must be made through one of the eligible third-party reservation, appointment, or delivery services. The list of eligible services is subject to change at Flexible Company's discretion. It is the responsibility of the user to ensure that the purchase is made through an eligible service before filing a claim.

9.3. Claims documentation

All claims must include evidence of the charge, such as an image from a bank statement or receipt, to qualify for a refund. Incomplete submissions or those lacking the necessary documentation will not be considered for a refund.

9.4. Account status

The status of the user's account must be paid and in good standing, with no outstanding dues or pending payments for theFlexReserv™ service.

It is essential for users to comply with these requirements to ensure their claim is processed efficiently. Flexible Company reserves the right to verify the authenticity of the documentation provided and to reject any claim that does not meet these criteria. Future updates to the claim process may require the submission of additional documentation to support the claim.

Claims submitted under FlexReserv™ will be processed as promptly as possible. Please be advised that the processing of claims may take up to 6 weeks from the submission date. In exceptional cases requiring additional verification, processing may take longer, and we will notify you of the delay. This time frame allows for a thorough review and verification of the claim and accompanying documentation to ensure compliance with our Terms and Conditions.

10. Modifications and termination

We reserve the right to modify or terminate FlexReserv™, these Terms, or any part thereof, at any time upon 30 days' prior notice to users. Material changes will be communicated via email or prominent notice on our website. Continued use of FlexReserv™ after such notice period constitutes acceptance of the modified terms.

11. Contact us

For questions about FlexReserv™, email support@flexreserv.com. For questions about Flexible Company, email support@theflexiblecompany.com. You may also write to:

12. Acceptance of terms

By purchasing a FlexReserv™ subscription, users acknowledge and agree to these terms, including the right of Flexible Company to alter or amend the terms, pricing, exclusions, and limitations in accordance with Sections 6, 8, and 10. By purchasing or usingFlexReserv™, you signify your acceptance of these Terms and Conditions.

13. Fraud and abuse

Flexible Company may deny any claim, recover any refund previously paid, and suspend or cancel any account, without a refund, if Flexible Company reasonably determines that a claim is fraudulent, misrepresented, duplicative, or otherwise abuses FlexReserv™. Flexible Company may share information with partners and law enforcement to investigate suspected fraud.

13.1. Third-party services

Reservations, appointments, and delivery orders are provided by third parties and not by Flexible Company. Flexible Company is not responsible for the acts, omissions, policies, fees, or performance of any third-party service provider. A refund under FlexReserv™ is the sole and exclusive remedy available from Flexible Company for any cancellation fee, lost deposit, or other charge imposed by a third party.

14. Disclaimer of warranties

To the maximum extent permitted by law, FlexReserv™ and all related platforms and services are provided "as is" and "as available," and Flexible Company disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of liability

To the maximum extent permitted by law, Flexible Company and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to FlexReserv™ or these Terms and Conditions. Flexible Company's total liability for all claims arising out of or relating to FlexReserv™ or these Terms and Conditions will not exceed the greater of (a) the subscription fees you paid for FlexReserv™ in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

16. Indemnification

You agree to indemnify and hold harmless Flexible Company and its affiliates, officers, employees, and agents from any claims, losses, liabilities, and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms and Conditions, your misuse of FlexReserv™, or any fraudulent or inaccurate claim you submit.

17. Dispute resolution and class action waiver

Any dispute arising out of or relating to FlexReserv™ or these Terms and Conditions will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court. You and Flexible Company each waive the right to a jury trial and to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by sending written notice to support@flexreserv.com within thirty (30) days after you first accept these Terms and Conditions.

18. Governing law

These Terms and Conditions are governed by the laws of the State of Illinois, without regard to its conflict of laws principles, and, subject to Section 17, the parties submit to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

19. General

If any provision of these Terms and Conditions is held unenforceable, the remaining provisions will remain in full force and effect. Flexible Company's failure to enforce any provision is not a waiver. You may not assign these Terms and Conditions without Flexible Company's prior written consent; Flexible Company may assign them without restriction, including in connection with a merger, acquisition, or sale of assets. These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Flexible Company regarding FlexReserv™.